TIMES - SUBJECT TO CHANGE
2.00PM TO 2.25PM: LUCY SUGERMAN (In for Emily Wurramara who is unable to perform due to personal /family reasons)
2.30PM TO 3.15PM: MONTAIGNE
3.45PM TO 4.45PM - BOY AND BEAR
5.15PM TO 6.30PM - JOHN BUTLER
7.00PM TO 8.15PM - TESKEY BROTHERS
8.45PM TO 10.00PM - THE CAT EMPIRE
Free ice creams for the kids at this concert! Parents just take your kid/s to one of the ice cream vendors and show the child's wristband to redeem the free ice cream!
IMPORTANT PLEASE READ
Due to COVID 19, there is always the possibility that some restrictions or impositions may be forced upon us at the last minute. We understand that there are some changes to the original event conditions, however all such changes are beyond our control and must be followed in accordance with ACT Health directions. We still believe everyone is going to have a great time and ultimately by agreeing to comply with these directions it means the concert can still go ahead. We appreciate your understanding and patience on the day.
Please note the following important Government mandated changes to SUMMERSALT CANBERRA on Saturday Feb 27th 2021. We understand there is alot of information here but we appreciate you taking the time to read this carefully. Dont worry, we will have customer service staff to assist you on the day.
PLEASE READ CAREFULLY AND PASS ON TO OTHER MEMBERS OF YOUR GROUP.
1. ALL PATRONS MUST BRING THEIR OWN HIGH BACK CHAIR
Most people BYO their own chair to Summersalt concerts anyway however right now, as part of our health directions, it is mandatory that all patrons bring a high back (normal size) fold up chair. Each patron must have their own chair. Chairs cannot be shared. This also applies to children. No other type of seating will be permitted (DO NOT BRING low back chairs, bean bags, blankets etc). Blankets for babies/toddlers ONLY are ok.
2. PLEASE ARRIVE WITH YOUR WHOLE SOCIAL GROUP IF POSSIBLE
It would be ideal if you arrive together with your whole social group, to ensure that you can all sit together.
3. QR CODE CHECK IN
All patrons will be required to use the CBR Check in app to scan the entry QR code at the gates. Please ensure you have this on your phone. https://www.covid19.act.gov.au/business-and-work/check-in-cbr
4. PATRONS CAN ONLY LEAVE THEIR CHAIR FOR 3 REASONS
To purchase food and beverage, to use the toilets, or to seek first aid. If it is a hot day, we will be relaxing this rule to an extent, to allow patrons, especially with children, to move around the site more freely and utilise chill out zones or shaded areas and seek respite from the heat. Dancing in front of your seat is ok however no dancing away from your seat or in groups.
5. COCONUT CLUB TICKET HOLDERS - SOME CHANGES
Due to the restrictions we are unable to offer a dedicated Coconut Club area. However we will be offering Coconut Club ticket holders an area closest to the stage to set up your chairs. This means you get to be front and centre to the action. You will still receive the other benefits such as dedicated entry, dedicated bar lane, and a complimentary cocktail (just show your wristband at the CC Bar.)
6. SOCIAL DISTANCING WILL BE ENFORCED AROUND ENTRY POINT, MAIN GATES AND BAR LANES.
We appreciate in advance your co operation in keeping socially distanced when in any queue - whether it be for entry, food or at the bars or toilets.
7. COVID MARSHALLS WILL BE THERE TO HELP
We will have COVID marshalls in place to help enforce social distancing and assist patrons as much as possible. Please co operate and follow their instructions.
8. KEEPING THE EVENT SAFE
Some of the Things we are doing to make our events safe:
- Regular touchpoint cleaning
- Additional Bar, Food & Sanitary facilities
- Additional Staffing – Security and Event staff to help manage social distancing onsite
- COVIDSafe marshalls to ensure compliance
- Hand Sanitiser stations
- Increased communications to patrons and staff
- Additional medical facilities and staffing where appropriate.
- Please stay home if you are unwell or experiencing any cold or flu symptoms no matter how mild*
- Please stay home if you have been in contact with someone who has tested positive for COVID-19*
- Please stay home if you have tested positive for COVID-19*
- Please stay home if you have travelled overseas or have been in a declared COVID-19 hot spot in the past*
- If you begin to develop symptoms during the event please make your way to the First Aid Health tent immediately.
*Note that a medical certificate may be required if you are seeking a refund due to illness or a COVID related issue. Inability to attend due to illness of any kind is not basis for a refund. There would have to be exceptional circumstances.
WHAT TO BRING
Child aged 2 to 17 must have a childrens ticket.
Must still be accompanied by a legal guardian or parent.
Child under 2 - free with parent.
COVID-19 Safe Event:
We acknowledge the incredible and critical importance of ensuring the health and safety of all attendees and the broader public, and the event will proceed only if there is complete confidence it is safe to do so. Zaccaria Concerts and Touring is in regular communications with the relevant local and state authorities and COVID-19 Safety Plans have been prepared for each individual city.
All events will be compliant with directions of each state’s Health Department. We can assure you that we are committed to meeting the highest level of health and safety protocols for the duration of your experience from arrival to departure. Should any of the events be unable to proceed on the original advertised date, they will be moved to their respective planned backup dates.
Due to COVID 19, some restrictions or impositions may be forced upon us at the last minute. This could include things like the seating arrangements, limitations to queues, items that can and cannot be brought into the venue, social distancing measures, time changes, artist changes and so on. Please continually check this EVENT INFO page and our other communications platforms such as our social media pages, and please keep an eye out for email or SMS communication in the days prior to the event.
COCONUT CLUB Ticketholders:
Due to the restrictions we are unable to offer a dedicated Coconut Club area. However we will be offering Coconut Club ticketholders an area closest to the stage to set up your chairs. This means you get to be front and centre to the action. You will still receive the other benefits such as dedicated entry, dedicated bar lane, and a complimentary cocktail (just show your wristband at the CC Bar.)
Our outdoor concert sites are predominantly flat grass parkland and in some cases beach areas, and at times, part of the venue can be soft and boggy. For patrons in a wheelchair, there will be an accessible viewing area. However being accompanied by a carer is recommended. There is dedicated parking for wheelchair/mobility impaired patrons and a drop off point near the gates. We strongly advise that you advise the ticketing agent, when purchasing your ticket, if you are in a wheelchair or need assistance, so we can contact you prior to the event.
We have made a number of provisions to ensure our events are accessible to all. These include provision of a complimentary carer ticket, accessible entrance lanes and accessible toilet facilities. On show day, our customer service staff will be available if you need assistance in accessing the concert site. Please email email@example.com if you wish to pre arrange assistance or have any further enquiries.
For Wheelchair/ACROD/Mobility impaired patrons - Making a Booking
Please call Ticketmaster’s Accessible Seating Line if you have accessible booking requirements, including wheelchair and/or companion card requirements. Email: firstname.lastname@example.org
If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details.
ZERO TOLERANCE ON ILLEGAL SUBSTANCES AND UNDERAGE DRINKING
We have a zero tolerance policy on illegal substances and drugs. Anyone suspected of using or found in possession of illegal substances or drugs will be escorted from the grounds and handed over to the police. Undercover police officers may also be actively searching for offenders. We also have a zero tolerance policy on underage drinking. Parents and legal guardians - If your child is caught drinking, we’ll confiscate your drinks, escort you from the festival and call the police. Please don’t make us do this.
OTHER IMPORTANT INFO:
You may not bring in or leave with any alcohol whatsoever.
There will be no ATM on site so please bring credit or debit card for cashless payments.
Will be subject to a search upon entry. Any person in possession of prohibited items may be refused entry to the site. If in doubt leave it at home or in the car.
One box office will be in operation and located near the main entry. Patrons are encouraged to pre-print e-tickets or collect their tickets in advance from a Ticketmaster outlet.
Cloakroom facilities will not be available. Prohibited items will not be permitted within the event, so if in doubt leave it in the car or at home.
Babies under the age of 2 are permitted free of charge without a ticket. Children aged 2-17 must have a valid children’s ticket and be accompanied by a parent or legal guardian - sorry, an older friend or sibling doesn’t count. A Child may enter the Coconut Club area so long as accompanied by a Parent with a valid Coconut Club ticket.
Food & Beverages:
This is a fully catered venue with a range of bar and food options. Free drinking water will be available in the venue and patrons may bring in empty plastic bottles for this purpose. You may bring a small quantity of your own food/snacks in a cooler bag, small esky or picnic basket. You may bring SEALED plastic bottles of water or soft drink. No cans. No Glass.
First Aid will be in attendance – please approach any of our friendly staff if feeling unwell.
There is dedicated parking for wheelchair/mobility impaired patrons and a drop off point near the gates. There will be a drop off point for all other patrons (Uber, taxi etc) near the gates. Please follow the signs and directions of traffic wardens.
There will be no pass outs for this event so please make sure bring everything you need for the whole day/night.
Will be required for entry and to purchase and consume alcohol and service will not be provided to people under 18 years of age. Please note that because this is a licensed venue, patrons are unable to take alcohol from the site at the end of the night, whether opened or sealed.
Smoking is prohibited in all parts of the venue, excluding designated smoking areas.
The concert will proceed rain or shine. Only exceptionally severe weather conditions will affect the performance, so be prepared for either scenario.
LEAVING THE VENUE AFTER THE SHOW
Please be prepared and allow some time to leave the venue if you are driving. Expect delays. Your patience is appreciated. Also please respect our neighbours.
Have a wonderful time
Have a question? Email us at: email@example.com
Refunds will only be considered if required by applicable law. For any queries about refunds, or refund requests, please contact Ticketmaster via this form and please include all of your ticket information: https://help.ticketmaster.com.au/hc/en-au/requests/newhttps://help.ticketmaster.com.au/hc/en-au/requests/new
Generally refunds will only be approved if an event has been cancelled, substantially relocated or postponed. There will be a time frame within which to claim a refund and you must deal with the ticketing agent for the refund. You must be the original purchaser of the tickets. Refunds will not be considered if the event has changed due to state government or health department mandated changes due to COVID - this could mean anything from a change in seating arrangements, playing times, what patrons can and cannot bring to the event, among other changes.
If the show goes ahead on the same date and venue, with COVID safe changes, refunds will not be considered. Refunds will generally not be considered if you simply cannot attend, even if you are unwell. If you cannot use your ticket, you are able to gift it to someone or sell it (within your states legal requirements) to some one without changing the name on the ticket.