(Times are subject to change)
IMPORTANT EVENT INFO:
What to bring:
What NOT to bring / prohibited items:
We generally allow juveniles to attend concerts if a responsible adult accompanies them. Our liquor license states, 'only juveniles accompanied and supervised by a responsible adult are permitted to enter and remain on the licensed premises.’
A 'responsible adult' means a parent, step-parent, spouse, de facto partner, legal guardian or any other person in loco parentis to the juvenile [Liquor License Act s.126 (2)]. A person in loco parentis must be able to fulfill the normal functions of a parent concerning supervision of juveniles.
An older brother or sister or friend of the juvenile(s) is not a 'responsible adult'.
There is no restriction under the liquor license act with regards to how many juveniles can be supervised by one responsible adult. However we do not recommend more than 2 juveniles per responsible adult at any licensed event.
Babes in arms - under the age of 2, are generally permitted free of charge and do not need a ticket. All other children still require a ticket, whether it be a children's ticket (if available) or an Adult ticket.
Our outdoor concert sites are predominantly flat grass parkland and in some cases beach areas, and at times, part of the venue can be soft and boggy. For patrons in a wheelchair, there will be an accessible viewing area. However being accompanied by a carer is recommended. Parking for ACROD or wheelchair patrons is not always assured, however in the absence of parking close to the gates, alternatives will be provided. We strongly advise that you advise the ticketing agent, when purchasing your ticket, if you are in a wheelchair or need assistance, so we can contact you prior to the event.
We have made a number of provisions to ensure our events are accessible to all. These include provision of a complimentary carer ticket, accessible entrance lanes and accessible toilet facilities.
On show day, our customer service staff will be available if you need assistance in accessing the concert site. Please email email@example.com if you wish to pre arrange assistance or have any further enquiries.
For Wheelchair/ACROD/Mobility impaired patrons - Making a Booking
Please call Ticketmaster’s Accessible Seating Line if you have accessible booking requirements, including wheelchair and/or companion card requirements. Telephone: 1300 446 925 or Email: firstname.lastname@example.org
If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details.
Service Hours: Monday - Saturday 9am - 8pm; Sunday 9am - 5pm AEST (closed Christmas / Boxing Day)
Parking is available. However we suggest you use public transport, taxi, Uber or pick up/drop off where possible.
Please contact Christians Bus Company who will be providing bus services from various locations on the day.
Click the link above or call them : Tel: 03 5255 5800
We have parking for patrons who are in a wheelchair or require mobility assistance.
Zero Tolerance On Illegal Substances and Underage Drinking
We have a zero tolerance policy on illegal substances and drugs. Anyone suspected of using or found in possession of illegal substances or drugs will be escorted from the grounds and handed over to the police. Undercover police officers may also be actively searching for offenders.
We also have a zero tolerance policy on underage drinking. Parents and legal guardians - If your child is caught drinking, we’ll confiscate your drinks, escort you from the festival and call the police. Please don't make us do this.